RETURNS & EXCHANGES

Your satisfaction is important to us.

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At Luminouscents, we value your satisfaction and strive to provide you with the best possible experience. As a small business, our passion is to produce handcrafted products from scratch with natural ingredients, so due to the nature of our products we do not offer returns or exchanges unless the item arrives damaged. 

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All sales are final, and we take great care in packaging and shipping our products but we will be happy to replace any candle damaged while in transit, or if we shipped an incorrect candle to you.

 

To initiate a return for a damaged item, please email us at hello@luminouscents.com and provide proof of damage within 3 days of delivery including your order number, a brief description of why you are requesting a replacement, and photos of damaged or incorrect items, including photos of damaged shipping boxes. We will replace the broken item(s) with the same item(s) whenever possible. If the exact item(s) are no longer available, we will issue a refund instead.

 

Please note that you will be responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return, as we cannot be held responsible for lost or undelivered packages.

 

Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to the original form of payment within 7 business days. 

 

We value your feedback and want to ensure your satisfaction with our products. If you encounter any other issues with your purchase, please reach out to us at hello@luminouscents.com and our team will be happy to assist you.

 

Thank you for choosing Luminouscents. We appreciate your support and look forward to serving you with our exceptional handmade products.

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